SouthWestern BPS Poland Sp. z o.o. - leading outsourcing organization providing services to international companies is currently looking for the multilingual Customer Service Agents.

Requirements:

• Very good oral and written English and French
• Strong organizational skills
• Excellent customer service skills
• Good computer skills essential

Responsibilities and key duties:

• Responsible for inbound calls relating to the client’s product i.e.
  • be able to answer all customer queries relating to the product
  • be able to operate the client’s database system to set up new customer accounts or update existing accounts as necessary
• Processing client/customer queries
• Providing administrative support for the Contact Centre, as and when required. This to include, general administrative duties, invoicing, processing, data entry etc
• Dealing in a professional manner with all clients/customers
• Ensure all calls are serviced in an efficient and speedy manner.
• Work to tight deadlines
• Deal in a professional manner with difficult or awkward customers.
• Ensure a positive image is given of both the service and the company

We offer:

• cooperation on the basis of a contract order (24 hours per week)
• flexible working hours (shift work)
• work in a international team

Applications should be sent at: rekrutacja@sws.ie